Clinic policies

At DermNurse, we reserve your appointment time exclusively for you. When appointments are missed or cancelled without sufficient notice, it disrupts our schedule and impacts other clients who are eager to receive our services.

Booking an appointment

Book online through Jane, our booking system, or call us at (587) 355-3304. Prices can change, and are confirmed with you at the clinic.

Consultations

Cosmetic consultations are free and take up to 30 minutes, in clinic or virtual. No purchase is required.

The Full Skin Consultation with Alma IQ, which adds an advanced skin analysis, is $50 plus GST and can go toward a treatment or product. You don’t need to use it the same day, and it never expires.

No consultation or treatment takes a deposit.

Medical consultations, such as medical Botox, the hormone program or a visit with Dr. Lotze, are not free; we confirm the fee when you book.

Cosmetic gynecology with Dr. Lotze, such as labiaplasty, starts with a sexual health consultation, where options are discussed, and our team books any procedure after it. The O-Shot can be booked directly.

If you cancel a consultation within 24 hours or don’t come, $50 is charged.

Preparing for your appointment

Please arrive 10 minutes before your appointment, with clean, makeup-free skin. Please don’t take phone calls in the waiting area, and turn off your phone’s ringer, to keep the clinic peaceful.

For your safety, a consultation is required before your first laser, IPL, Opus or Fractora treatment. We may also do a patch test to see how your skin responds.

Late arrival

Running late? Your appointment will end at its scheduled time unless our schedule allows an extension. We can proceed only with treatments or consultations we have enough time to fully complete. The full booked price applies to any service completed.

Any treatment or consultation that cannot be completed because of a late arrival must be rebooked. The $50 no-show fee applies to each missed treatment, including member treatments.

Late cancellations and no-shows

If you cancel within 24 hours of your appointment or do not show up, a non-refundable fee of $50 per scheduled treatment will be charged (for example, Botox and filler booked together count as two). No rebooking will be permitted until this fee is paid.

This includes member appointments. A member treatment cancelled within 24 hours, or missed by not coming at all, isn’t forfeited; the $50 fee applies. See memberships.

Skincare returns

Skincare bought from us, in the clinic or online, can be returned within 40 days of purchase with proof of purchase. It must be unopened, or have at least 75% left. Please ask us before returning a product. There is no restocking fee. Our online store’s Return & Refund Policy has the full details.

How to avoid a fee

We understand that sometimes plans change unexpectedly. To avoid any fees, please contact us as soon as possible if you need to cancel or reschedule your appointment. This allows us to offer your slot to another client.

Phone: (587) 355-3304
Email: info@dermnurse.ca

Thank you for respecting our time and supporting our locally owned business. We look forward to providing you with exceptional service.