Returns/Cancellations/Rewards Policies

Our Policies

Skin Product Returns

DermNurse ensures the purity and quality of our skin product lines. Customers may request a product exchange, or in-store credit for products returned due to allergy, dissatisfaction with product performance, or product container defect such as a broken airless pump. We accept returns for skin care products purchased from DermNurse Medical Aesthetics for an in-store credit only. Skin care products are returnable within 30 days of purchase. All returns are subject to inspection, as we cannot accept returns on over half used or empty products. Items must be received before the credit or exchange is processed.

Returns or Cancellations

Cosmetic Injectables

We do not offer refunds on injectable cosmetics such as Dysport, Botox, Nuceiva, or Dermal fillers. We require follow-up appointments, at an additional charge, in order to deliver optimal results.

Late Cancellations or No-shows: A non-refundable fee of $50 will be charged for cancellations via email or telephone messages within 24 hours of a scheduled appointment. Clients who no-show on a weekend or provide a late cancellation notification on a weekend will not be allowed to book on a weekend without paying a $50 fee to secure their appointment or may not be permitted to book on a weekend in the future.

Dermnurse Rewards Policy

At Dermnurse we appreciate your trust in us for your aesthetic needs. As a token of our gratitude, we offer a Reward Card Program, allowing you to earn 5% credit back on all purchases.

Program Overview:

Enrollment: All clients of Dermnurse Medical Aesthetics are automatically allowed to participate in the Reward Program. No additional sign-up fee is necessary.
Late Cancellations or No-shows: A non-refundable fee of $50 will be charged for cancellations via email or telephone messages within 24 hours of a scheduled appointment. Clients who no-show on a weekend or provide a late cancellation notification on a weekend will not be allowed to book on a weekend without paying a $50 fee to secure their appointment or may not be permitted to book on a weekend in the future.

Earning Credits: For every purchase you make at Dermnurse whether for treatments, consultations, or products, you will earn credit equal to 5% of the purchase price (excluding taxes and fees). The credit will automatically be added to your Reward Card if you bring in your physical card at time of purchase. For those who do not bring in their card there is an option to email dermnurseyyc@gmail.com with your card number which will allow reception to input your rewards manually. $10 in rewards points will be deducted from your card to compensate for the time it takes to complete this process so please bring in your card!

Register your card! Your card is like cash. If you lose your Dermnurse Rewards card before registering it online there is no way we can redeem any points on the lost card. Register today by going on our website dermnurse.ca and clicking "Rewards/Giftcards" and then click "Rewards". You will be given the opportunity by clicking the yellow box "Register your card."

Redeeming Credits: Credits accumulated on your Rewards Card can be used towards any future regularly priced purchase at Dermnurse. Please note that credits cannot be exchanged for cash.

Checking Balance: You can check your Reward Card balance at any time by logging into your account on our website under Rewards.

Expiration: Credits will expire if not used within one year from the date they were earned. Rewards can be earned up to $250 in value and must be used at that time before more points can be earned.

Non-transferable: Reward Card and accumulated credits are non-transferable and must be used by the enrolled client.

Policy Changes: Dermnurse reserves the right to modify or discontinue the Reward Card Program or policy at any time without prior notice. All changes will be posted on our our website.

Remember, your health and confidence are the ultimate reward. Our Reward Card Program is simply a thank you for choosing Dermnurse for your aesthetic needs.